We are looking for communicative, friendly and customer focused personalities to work within our lively call centre.

It’s not just an ordinary call centre. Our open plan office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

If You will join our team, you will be working with American tech Company!

As a Customer Support specialist, what kind of responsibilities will I have?

• Taking incoming calls
• Handling technical and service queries from customers about their portable devices (incl. smartphones, tablets, computers)
• Provide exceptional customer service on every contact
• Deliver outstanding customer service in a proactive manner
• Maintain strict confidentiality of business-related data

As an Incoming Customer Advisor, what skills & experience will I need? Are there other requirements?

• Fluent Russian language (min C1 level)
• Good English skills (min B2 level)
• Excellent communication skills and multitasking
• Self-motivated and competitive
• Computer literate
• Good typing speed in English and Russian
• Ability to analyse information
• Valid permission for full-time employment
• Clear criminal record
• 1-2 Professional reference(s)

What’s in it for you?

• Welcome bonus of 200,- Euros/Gross after trial period
• Coverage of mobile bill
• Monthly bonus system
• Opportunity to earn additional bonuses
• Paid 4-weeks-long professional training
• Health insurance
• An alternating work schedules
• International working environment
• Learning and development opportunities
• Opportunity to work from home

START DATE: 19 April, 2022

LOCATION: Work from home (applicable for applicants who live in Latvia, not abroad)

EMPLOYMENT TYPE: Full time

WORKING HOURS:

• Contact centre business hours in winter (Oct - Mar): 7:00-21:00/ in summer (Mar - Oct): 8:00 - 22:00
• Alternating work schedule (incl. work on weekends)
• 4-5 shifts per week; 9 hours shift work + 30 min lunch

SALARY:

• Starting salary is 1100,- Euros/Gross and after 4 weeks successfully finished training: 1150,- Euros/Gross
• Earn up to 1400,- Euros/Gross

LAST APPLICATION DATE: 8 April, 2022