We are looking for a responsible and hard-working new team member to join us in our journey of taking over the POD industry. As a support specialist, your work would be designed in a (full-time) shift based schedule with the opportunity to work on site or remote. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent command in English and great communication skills, you're a natural-born problem solver and you consider yourself a "people person" – this could be the place for you!

Your responsibilities

• Communicating with customers through live chats and emails
• Helping merchants set up their online stores and creating their first products via email & chat
• Providing merchants with all the necessary information about Printify and POD
• Assisting merchants with order-related and account-related issues
• Building and maintaining efficient communication with existing/new customers and Print Partners

Minimum Qualifications

• Excellent written and verbal English skills
• Availability to work in shifts
• You live in Latvia/Estonia with the legal right to work full-time for at least 12 months

Preferred Qualifications

• Tech-savviness & a good speed behind the keyboard
• Flexibility & open-mindedness to consistently learn new things
• An empathetic & patient mindset
• Readiness to work in a team setting and/or on your own
• Previous customer support work experience
• Experience in E-commerce and POD

What we offer

• Being part of a friendly, diverse and inclusive team
• Performance-based bonuses
• Flexible scheduling to accommodate students and parents
• Opportunities to work in Riga and Tallinn, with the option to work from home
• Modern & ergonomic office space in Printify House in Riga
• Free access to the gym in Printify House
• Free food in Printify House: breakfast, snacks, and Friday lunch
• Health insurance to support your well-being
• Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
• A personalized learning budget for professional development and unlimited access to our book library
• Work-from-anywhere friendly events for Printifyers to relax, get together and have fun!
• Birthday present!

Our team

• Printifyers come from more than 20 countries
• Our team has grown to more than 400 team members (and growing!)
• We are the 15th America’s fastest-growing company in 2020 (Financial Times)

Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.  We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset.