About the job

About Oper

Oper is the leading cloud-based digital mortgage software provider. Founded in 2018, Oper’s mission is to enable a world-class mortgage experience for borrowers and lenders.

Oper delivers a cutting-edge solution to lenders and mortgage intermediaries that works across multiple markets, enabling digital-first distribution and high-touch engagement with homebuyers with a seamless process from contact to contract. Today, we operate in 5 EU countries working for a dozen lenders and mortgage broker groups.

Our early traction has attracted top industry investors, including Bessemer Venture Partners, ABN Amro Ventures, Constructive Fund, Verve Ventures, and Pitchdrive, and earned us recognition with top fintech accelerators: Barclays Techstars, Plug and Play, and F10 Fintech Accelerator.

The Oper team operates throughout Europe, with over 15 nationalities and two main physical offices in Zürich and Brussels.

Tasks

Your Mission

As a Customer Support Representative, you will help our customers to get the most out of their Oper subscription. You will do this by taking the following roles

• A first responder to customers’ inquiries in a timely and precise manner.
• A communicator linking the customer with your customer success colleagues and product experts in times of need.
• An honest voice of the customer who raises issues that impact their work.

During your day-to-day activities, you'll handle incoming support requests and do everything in your means to effectively close them while providing our customers with a world-class experience.

What Will You Do

• Answer questions about the product.
• Extend our knowledge base with frequently asked questions.
• Investigate issues raised by the customer by reproducing the behaviour and documenting it.
• Raise urgent issues in the support process and cooperate with product analysts/managers & engineers to adequately solve them.
• Communicate with customers to keep them up to date about the progress of their support requests.
• Give honest feedback to your customer success colleagues about the health of customer relationships with our platform.

Requirements

What will you bring

• A burning desire to kickstart your career in tech.
• Have empathic listening skills.
• Have excellent troubleshooting & problem-solving skills.
• Enjoy working in a dynamic and continuously changing work environment.
• Have strong written and verbal communication skills in Dutch & English.

Bonus points

• Speak a second or third European language.
• A Master's or Bachelor degree in a fields such as communication, marketing, business management or information systems.

Benefits

What do we offer

We are a young and fast-growing company (+100% growth YoY) with a strong ambition to change an old and slow-changing industry.

To achieve this, we’re building a stellar team in which you will be challenged tremendously.

You have an opportunity to learn from the best and explore career paths in customer success and product management.

Our hybrid remote setup with offices in Brussels and Zürich provides us with the flexibility to come together when we want to while catering to every individual lifestyle by allowing remote work.

We like to have a laugh, play games & do sports together. With 15 nationalities and 13 different mother tongues, you’ll be exposed to a close-knit diverse set of minds.

Our financial offer will be based on the market standards for early employees in a scaling (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.